SAP Basis Consultant - (S/4HANA Cloud / Client-Facing)

We are seeking an experienced SAP Basis Consultant to support and deliver end‑to‑end services across SAP S/4HANA cloud environments for a portfolio of global customers across LATAM and the US.

This role sits at the intersection of technical SAP delivery and customer engagement, with a strong focus on service quality, system performance, and ongoing lifecycle management within cloud environments.

Project details:

• Role: SAP Basis Consultant (S/4HANA Cloud / Client-Facing)
• Start: ASAP
• Duration: 18 months + extension
• Capacity: 5 days per week
• Location: Fully remote (Colombia)
• Languages: Fluent in both English & Spanish

Key Responsibilities: 

• Support SAP S/4HANA cloud environments including upgrades, infrastructure updates, and technical troubleshooting
• Act as a primary point of contact for customers, leading service reviews and ongoing engagement activities
• Manage and coordinate incident resolution, including major incidents and escalations
• Oversee service delivery performance against SLAs and ensure continuous improvement
• Support customer onboarding and transition into managed cloud services
• Collaborate with internal delivery teams to ensure successful execution across the service lifecycle
• Contribute to release, maintenance, and change management activities

Required Experience & Skills:

• Strong SAP Basis background within enterprise environments
• Hands-on experience with SAP S/4HANA and/or cloud platforms (HEC or similar)
• Proven experience supporting upgrades, infrastructure, and technical operations
• Experience working in customer-facing roles within consulting or managed services
• Strong troubleshooting and problem-solving capabilities
• Understanding of IT Service Management and incident handling processes
• Fluent in English & Spanish