A leading global retailer in UAE is seeking a hands-on Enterprise Applications Analyst to deliver SAP SD initiatives across the Middle East. Combining functional expertise with project and programme management, you will own Order-to-Cash and Supply Chain processes, bridge business and technology teams, and lead delivery from testing through hypercare.

 TL;DR: Business-facing SAP SD Project Manager in Retail

Responsibilities

Project & Programme Delivery

• Manage enterprise application projects from requirements and solution assessment through planning, build, SIT/UAT, deployment, Go/No-Go, hypercare and operational handover.
• Own project plans, milestones, risks, issues, dependencies, resources and governance across regional business teams, global technology teams, SAP delivery teams and system integrators.
• Apply structured delivery practices (PMP/PRINCE2, Agile, SAP Activate) to ensure predictable execution, clear decisions and effective change and release management.

SAP SD & Retail Process Analysis

• Analyse issues and processes across sales orders, pricing, delivery, goods issue, billing, returns and credits, and the end-to-end Order-to-Cash cycle.
• Manage Supply Chain and Logistics activities, including SAP configuration, troubleshooting, delivery documents, stock checks and post-goods-issue processes.
• Assess business requirements through fit-gap and impact analysis, identify cross-functional dependencies, and promote standard SAP capabilities over unnecessary customisation.
• Analyse interfaces and integrations (IDocs, messages, APIs) to evaluate the impact of changes and incidents.

Solution Assessment, Integration & Support

• Evaluate proposed solutions for functional fit, integration dependencies, feasibility, operational impact, risk and total cost of ownership, working with solution architects, SAP teams and partners.
• Support analysis of significant incidents, coordinating root-cause analysis and driving corrective actions with support teams and vendors.
• Ensure new solutions are operationally ready, with appropriate testing, documentation, service transition, knowledge transfer and post-go-live support.

Stakeholder & Vendor Management

• Build strong relationships with Finance, Retail Operations, Supply Chain, technology teams and global SAP organisations, translating complex technical topics into clear business decisions.
• Manage SAP partners, system integrators and vendors against scope, quality, milestones and service commitments, escalating risks when required.

Qualifications

• 5-7 years of enterprise-scale project and programme management experience; S/4 migration experience highly advantageous.
• Proven project/programme management in large-scale retail, ideally across multi-country, matrixed environments.
• Hands-on SAP SD experience in retail, with strong knowledge of Order-to-Cash, Supply Chain, pricing, sales orders, delivery, billing, returns, and integration with inventory, logistics and Finance.
• Hands-on SAP S/4HANA implementation or migration exposure, with an understanding of ECC vs S/4HANA, especially within OTC, Supply Chain and Logistics.
• Experience in requirements assessment, fit-gap/impact analysis, and managing testing, deployment, hypercare and support.
• PMP, PRINCE2 or equivalent certification required; ITIL, service transition and SAP Activate experience advantageous.
• Middle East retail or multi-market experience preferred, particularly with regional commercial, tax, pricing and operational requirements.
• Bachelor's degree in Computer Science, IT, Engineering, Business or a related field.
• Excellent communication and stakeholder management skills; structured, analytical, collaborative and delivery-focused.
• Fluent English; Arabic and/or French a plus.